As of January, 24, 2009 you were no longer able to access those accounts that were transferred to Provident Bank via your Chevy Chase Check Card, through Chevy Chase Online Banking, Chevy Chase Telephone Banking or at ATMs. 

For Personal Customers:

• If you have used Chevy Chase Online Banking since January 2008, you will be automatically enrolled in Provident Online Banking. Your User ID will be your Chevy Chase Online Banking User Name (all in lower case). Your temporary password will be the last six digits of your Tax ID/social security number.
  
• If you have not used Chevy Chase Online Banking in the last year, you will not be automatically moved to Provident Online Banking. However, you can sign up quickly and easily on or after January 26, 2009.
  

For Business Customers:

• If you have used Chevy Chase Online Banking for Small Business since January 2008, you will be automatically converted to Provident Small Business Internet Banking. Your User ID will be your business Tax ID without dashes. Your temporary password will be mailed to you prior to the transfer.


• If you have not used Chevy Chase Online Banking for Small Business in the last year, you will not be automatically moved to Provident Small Business Internet Banking, but you can sign up quickly and easily on or after January 26, 2009.

For Personal Customers:

• If you have used Chevy Chase online bill payment since January 2008, you will be automatically enrolled in online bill payment at Provident.


• Your existing payees, single payments, recurring payments and funding accounts will be converted to Provident Online Banking.


• Any payments scheduled to be made by January 29, 2009 will be made through Chevy Chase Online Banking. Payments scheduled to be made after January 29, 2009 will be made through Provident Online Banking.


• Your existing billers will be automatically converted. Therefore, the billers you have set up in Chevy Chase Online Banking will be available to you in Provident Online Banking.


• Once converted, the payment processing dates will change.  Provident Online Banking uses a "scheduled date" model. Therefore, when your payments are converted, Provident will subtract 2 days from the due date you established in Chevy Chase Online Banking for payees who receive electronic payments and 4 days for payees who receive paper payments.  Please be sure to view the new scheduled payment dates in order to avoid any possible disruption in payment processing.


• If you receive e-Bills through Chevy Chase Online Banking, you will need to spend a few moments setting them up so you can receive them through Provident Online Banking.

For Business Customers:

• Your online bill payment information will not be converted to Provident.  You will need to spend a few moments setting-up your bill payment payees and e-Bills in Provident Small Business Internet Banking.
  

After January 23, 2009 Chevy Chase e-Statements will no longer be accessible online. 

Prior to January 23, 2009, we recommend that you either print or save your e-Statements to disk or to your computer for future access. If you should ever need a copy of a statement or check image, we will be happy to provide that to you free of charge.

You will be able to enroll in e-Statements with Provident Bank so that you may continue to enjoy the ease and convenience of receiving your statements online.

Your accumulated Chevy Chase Rewards points will not be transferred to Provident. Therefore, we suggest you redeem those points prior to the conversion. Login to view your points and/or redeem them now. If you are eligibile for and wish to redeem your points for cash, be sure to redeem by January 19th so we may credit your account.

As a Provident Bank customer, you will be able to enjoy a similar rewards program with their MasterMoney^TM Debit Card rewards program.