Online Access FAQ

We're here to help!

Have a question about Chevy Chase Online Access? Learn more by reviewing the frequently asked questions below.

Still have a question regarding how to use a Cash Management service? Contact your Chevy Chase representative for assistance with any of our online Cash Management services at 240-497-7828.

If you have questions about how this or any other Cash Management service can help your organization, call 240-497-7100.

BrowserEnrollmentProduct Features and InformationACH

Browser

  • Does Chevy Chase Online Access work with all Web browsers?

    Chevy Chase Online Access works with Microsoft Windows browsers (Internet Explorer 6.0 SP2, Internet Explorer 7.0 and Firefox 2.0) and the Mac OSX Firefox 2.0 for Mac browser. Chevy Chase Online Access may not be compatible with some older versions of Web browsers.

  • Are particular settings required for browsers?

    Your browser's default settings (the settings the browser has when you install it) are sufficient for using Chevy Chase Online Access. If you change the default settings, be sure you do not turn off cookies. Cookies are small pieces of information placed on your hard drive by a Web server. Chevy Chase Online Access deposits a harmless encrypted cookie on your computer to establish a session. If cookies are turned off, you will not be able to log in to the system.

    • To turn cookies on for Internet Explorer, go to the Tools menu, select Internet Options, and then click the Security tab. Under Security Level for this Zone, make sure the slider is on the Medium or lower security setting.
    • To turn cookies on for Netscape, go to the Edit menu, select Preferences, then select Advanced. Click the Accept all Cookies radio button.

  • Can I use my browser's function buttons or should I use only the navigation buttons in Chevy Chase Online Access?

    Chevy Chase Online Access is most effective when you use its internal links and buttons to navigate. However, to print documents, you will need to use your browser's Print button or select File/Print. You also may need to use the Refresh button to reload the screen. You should not use the Stop button. If a process is taking too long to complete, wait for it to time out and then click Refresh. If you experience significant delays, email us at businesshelp@chevychasebank.net.

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Enrollment

  • How do I enroll in Chevy Chase Online Access?

    Call a Chevy Chase Bank Cash Management representative at 240-497-7100. Our representatives are available to discuss your Cash Management needs and recommend the best combination of features to manage your accounts with Chevy Chase Online Access. We do the work of establishing your service, such as including accounts and setting up the employee you designate as your administrator. That administrator then sets entitlements for other employees.

  • Once I am enrolled in Chevy Chase Online Access, how do I access the service?

    You access the service through our Web site or by bookmarking the login page - https://ccb.webcashmanager.com/wcmfd/wcmpw/CustomerLogin

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Product Features and Information

  • How do I set permissions/entitlements for employees?

    After you enroll in Chevy Chase Online Access, your designated administrator will be able to set up other employees through the administrative functions of the service. Your administrator will set options that allow employees to view, enter or edit information, approve information and release information.

  • What will Information Reporting allow me to do?

    • View Information: you can view account balances and details with transaction history available for up to 90 days.
    • Sort Transactions: you can sort by date, transaction activity (date and amount, date, and serial/check order), amount, serial/check order, reference number or transaction type. You can also view a complete statement of debits and credits within the Statement Report view.
    • Search Transactions: You can search transactions based on transaction type, from date, to date, account number, from amount, to amount, serial number or reference number.
    • Export Data: Export transactions in a comma-delimited format into Excel, Lotus 1-2-3, Peachtree or One-Write Plus software. Export tab-delimited data into Great Plains or RealWorld Accounting software. Export data in the proprietary Quicken 2007 or newer, or Quickbooks 2007 or newer, formats.

  • Into which software packages can I export transactions?

    You can export transactions in a comma-delimited format into Excel, Lotus 1-2-3, Peachtree, One-Write Plus or any other software that accepts a .csv file. You may export tab-delimited data into Great Plains, RealWorld Accounting or other software. Finally, you can export data in the proprietary Quicken 2007 (or newer), or Quickbooks 2007 (or newer), formats. Refer to the "Help" section of Chevy Chase Online Access for more information.

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ACH

  • What does the ACH feature allow me to do?

    With our ACH feature, you can view created ACH batches, run batch reports, release or unrelease batches, delete batches and reverse batches. You can also save time by creating repetitive ACH instructions to automatically create and release batches for those you create at regular intervals (such as payroll). The ACH features include transactions for payroll, federal and state tax payments, consumer debits and credits, vendor payments and more.

  • Is there a way to automatically import ACH databases?

    Yes. With our ACH Validator, you can avoid the need to manually input and import NACHA files, and directly create ACH batches into Chevy Chase Online Access. That data can be imported from your existing spreadsheet or accounting software packages.

  • Can I import NACHA files?

    Yes, you can import data in NACHA files directly to an ACH database. You can also import directly to an ACH batch by using the ACH Validator feature.

  • What are the basic steps for importing?

    Basic steps for importing to a Chevy Chase Online Access database:

    1. Export data from your spreadsheet or accounting package. Note the export options selected (e.g., "comma delimited" vs. "fixed width").
    2. Create an import format based on the characteristics of the data you are importing and the ACH database to which you are importing. This is a one-time step. 
    3. Make sure the import format is selected.
    4. If this data will be imported to a new database, first create the ACH database. You cannot create a new database by importing.
    5. Perform steps for importing to an ACH database. Refer to the Help feature of Chevy Chase Online Access for more information.

  • What is an import format?

    Import formats are a feature used to match the characteristics of customer data exported from spreadsheets or accounting packages with data entry requirements for an ACH database. Import formats "map" each piece of data to its required location in the ACH database. Import formats also specify whether customer data is in a fixed format or comma separated format. Once an import format is created, it can be used again and again each time data is imported.

  • What are the ACH cut-off times?

    ACH batches are "scooped" for processing twice each business day, at 1:30 am and 4:30 PM Eastern Time.

  • Is Chevy Chase Online Access preset with certain holidays?

    Chevy Chase Online Access is set with the holidays designated by the Federal Reserve. However, you should check your Holiday Table to make sure the dates are correct for the current year.

  • Can I create and release batches on holidays that are set in the Holiday Table?

    Yes, you may create and release batches on holidays, but you may not assign an effective date for the holiday.

  • Will holidays block me or warn me?

    You will receive the following warning when you attempt to set a Wire or ACH effective date on a holiday:

    The date you selected, mm/dd/yyyy, is not a business day. Do you
    want to use the next business day or previous business day?
    Prev, Next, Cancel

    You can still create and release batches on these dates.

  • Can I rename an ACH database?

    No. Once a database has been created you cannot edit the name that appears in the Database List screen.

  • Can I copy the first entry of a database and use it as a template?

    No, each database entry must be keyed in separately.

  • When attempting to create a batch, why do I keep getting the error, "Unknown action for create batch"?

    If this happens, please call the Cash Management Help Line at 240-497-7100.

  • Can I create a database by importing?

    No. You must add the database and then import records to it.

  • I used to be able to make Account Transfers, but now it no longer shows as an option. What's wrong?

    If this happens, please call Cash Management Help Line at 240-497-7100.

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To enroll in Chevy Chase Online Access,
call 240-497-7100

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