Your VIP status gives you direct access to our Platinum Banking Specialists. They are available to help you in making the most of your Platinum relationship and to address any questions or concerns you may have.
Hello, my name is Elizabeth A. Hannon-Norwood and I am a Platinum Banking Specialist at the Customer Contact Center. I have been with Chevy Chase Bank for three years and have been a Platinum Specialist for two years. Here's some information to help you get to know me a little better.
Why I chose a career at Chevy Chase Bank
I chose a career at Chevy Chase Bank because Chevy Chase Bank shares the same values by which I live my professional and personal life. Chevy Chase Bank appreciates its employees and customers, making it a great place to work and to bank.
Why I enjoy assisting Platinum customers
I enjoy assisting Platinum customers because their banking needs are so diverse - managing, borrowing, and investing money. I make sure customers know that
Chevy Chase Bank's primary mission is to take care of customers by going above and beyond their expectations.
Advice I'd give to Platinum customers
I would advise Platinum customers to take advantage of all the great products and services that Chevy Chase Bank offers, specifically those included in the Platinum Banking Package. Our Platinum Banking Package rewards customers for their total banking relationship with Chevy Chase Bank. It allows customers to combine their deposit, credit, and investment balances into one convenient package for simplified money management and a variety of exclusive benefits and free services.
Why I recommend Chevy Chase Bank
I am proud to work at Chevy Chase Bank and I have recommended Chevy Chase Bank to family members, friends, and members of my community because of our great products and services as well as our commitment to taking care of our customers. Chevy Chase Bank also provides unparalleled convenience, with hundreds of branches and over 1,000 Chevy Chase Bank ATMs in the Washington, D.C. area. And now that Chevy Chase Bank is a division of Capital One, we offer even more convenience with access to nearly 1,000 Capital One ATMs throughout New York, New Jersey, Louisiana and Texas with no ATM transaction fees.
What Platinum customers should know
Platinum customers should know that a team of experienced and highly-trained Platinum Banking Specialists, like myself, is here to assist them with all of their banking needs. We understand the sophisticated banking, borrowing, and investing needs of customers like you. We are available to assist you 7 days a week from 7 a.m. to 11 p.m., except on major holidays. In addition, we always value feedback from customers so that we can continue to enhance our products and services. I look forward to assisting you the next time you call the Customer Contact Center at Chevy Chase Bank, a division of Capital One, N.A.!