For any questions you may have about the premier products and exclusive services we offer our Platinum Banking Package customers, we’ve provided answers to our most frequently asked questions.
Frequently Asked Questions
What are all of the benefits that I receive as a Platinum customer?
You can read the full list of features and benefits that Platinum customers receive here.
Can one person have multiple Platinum Banking Packages?
Yes, one person can have multiple Platinum Banking Package accounts as long as the minimum balance of $15,000, $10,000 of which must be in deposits and investments, is maintained for each account. Additionally, one of the key benefits of the Platinum Banking Package is that it is more than just a checking account. It allows you to combine deposit, credit, and investment balances so that you are rewarded for your entire Chevy Chase Bank relationship. Some of those additional benefits exclusive to Platinum customers include a free secondary non-interest checking account, free savings and money market accounts, best rates on CDs and discounts on loans. You always receive the convenience of receiving one combined statement, which includes a summary of all of your Chevy Chase Bank accounts.
Can I combine my business account balances with my personal accounts to qualify for Platinum?
No, only personal accounts can be combined into a Platinum Banking Package to qualify for the balance requirements. For tax purposes, business and personal accounts must be kept separate.
Can I combine my trust account into my Platinum Banking Package?
Yes, you may combine a trust account in your name to a Platinum Banking Package also in your name.
When my CD matures, can I automatically roll my funds into the highest available CD rate at that time?
No, you will need to notify a Chevy Chase Bank representative to discuss your plans for these funds. At that time, we will make an appropriate recommendation so that you continue to make money through a competitive interest rate and help you meet your financial goals. A few weeks prior to your CD maturity date, we will send you a reminder of the maturity date. You will have a certain grace period ranging from three to seven business days from the date of maturity to make any changes to the account balance or term. If you do not notify us of any intended changes during the grace period, your CD will automatically rollover for the same term at the current rate at the time of maturity.
When are the non-Chevy Chase Bank ATM fees refunded to my Platinum Checking account?
As a Platinum customer, you will be refunded for using a non-Chevy Chase Bank ATM. Generally, Chevy Chase Bank will initially charge a fee, in addition to the other bank. The other bank’s fee will be refunded to your Platinum checking account the same business day as the transaction. The Chevy Chase Bank ATM fee will be refunded in bulk at the end of your monthly statement cycle. Additionally, it is important to note that only ATM transactions against your Platinum Checking account will be refunded—any transactions from your savings, money market or other checking accounts may not be refunded.
As a Platinum customer, do I get refunded for foreign ATM transactions?
Yes, as a Platinum customer you get refunded for the foreign ATM fees charged by the international bank. However, Visa does charge a 3% foreign exchange fee which is not refunded to you.
What check styles are free as a Platinum customer?
The Chevy Chase Bank wallet-style checks are free for you as a Platinum customer. For all other items and check styles, you will receive a $6 credit toward your check order.
What mortgage discounts are available to Platinum customers?
As a Platinum customer, you receive the $425 application fee refunded at the time of settlement. In addition, you can schedule recurring transfers so that your mortgage is automatically paid monthly from your Chevy Chase Bank checking account.
What is the cost to send and receive funds via wire transfers?
For all customers, it is $20 to send domestic wire transfers, $40 to send international wire transfers, and $10 for all incoming wire transfers.